Frequently Asked Questions

  • Are you halal certified? 
    - No, we are not halal certified. However, we do not use any pork, lard or alcohol in our food. 

  • How is the food being prepared? 
    - We are WSQ Food Safety certified. Rest assured, we adhere to the highest food safety standards when preparing food for your little ones. 

  • Is your food fresh? 
    - Your meals are freshly prepared upon ordering. Depending on the food items, they can be stored for up to 2 months. Every food item will be labelled with a packaged date as well as a best before date. 

  • Is there any cooking involved? 
    - Depending on the meals planned, there might be some light cooking involved (steaming, baking, etc) 

  • How do I reheat the cooked foods?
    - For purees, you can microwave them on high for 1 to 1.5 mins (while frozen) or steam it for 10 to 15 mins (thawed).
    - For the rest of the items, please follow the detailed instructions given to reheat the cooked foods.

  • Why are some of the items in your 6-8 months subscription single ingredient items? (E.g. sweet potato wedges, papaya wedges, etc)
    - It is planned like this, on intention. If your baby just turned 6 months and you are only starting to introduce solids to him/her, it's best to introduce only one new item per day so that you are able to tell if he/her is allergic to it. If you have already completed allergy testing with your baby and would like more 'complex' foods for your baby, please let us know and we will try our best to accommodate. 

  • What are your delivery timings? 
    - We only deliver between 2-5pm and 8-1030pm on Tuesdays and Fridays. If any of the delivery days fall on a public holiday, we will deliver one day earlier. 
    E.g. If your intended delivery was meant for 9th August (National Day), we will make your delivery on 8th August instead. 

  • Why am I unable to choose a certain date for delivery? 
    - Our delivery days are only on Tuesdays and Fridays and we have limited slots per timing. If you are unable to see a certain delivery time slot, it means that the delivery timing is already taken up. Please go on to choose another delivery date and timing that is available. 

  • Are your discounts stackable?
    - Discounts are strictly non-stackable and cannot be combined with other discount offers or store credits.